Frequently Asked Questions

 

Are your payments secure? I don’t want to give you my bank card details.

Yes, all payments are handled by third-party bank custodians Stripe and your bank card information never hits our servers.

 

How long will delivery take?

Around 5-9 business days, you will get the package, but for order placed during weekend, please allow 1-2 handling days. Please note that there may be delays on rare occasions or in remote areas due to COVID-19 impact and unstable logistic situation. If you have any question for shipping. Please contact us in any time.

 

Can you ship globally?

Yes, we can arrange shipment or internation shipment to most countries cuz we have set up several warehouses in US and China. 

 

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse within 1-2 business days.

 

Are you factory or trading company?

We are trading company. We built long-term and close cooperation relationships with several factories to ensure quickly respond for customers. With more than 3 years experience in disposable products, full production capacity, good craftsmanship and advanced equipments distinguish us from others company. 

 

Are N95 masks from your store authentic?

Yes, 100% authenticity guarantee. We directly cooperate with brand owner or their official distributor.

When the order payment is taken of my bank account?

The payment will be taken from your bank account at the time of order submitted successfully.

 

What should I do if I receive a damaged or wrong product? Will I be refunded or reshippment if I receive a defective item?

Yes, we will try our best to compensate you.

  1. In order to minimize any delay in resolving a damage or wrong shipment claim, pls keep the damaged products or wrong shipment remain in the original status.
  2. At the same time please contact us: Please notify us of any damages in transit or wrong shipment within three business days of receipt. Our customer service representative will reply to you within 24 hours with solutions.

 

Can I change address or cancel my order?

Yes. before shipment if you change your mind about your purchase or shipping address, you have the option cancel or change your order. Pls contact with us for shipment situation first.

 

Can I get coupon for my order?

Yes, For order over USD $30 can enjoy 3% discount. Coupon code is: MKDFH

 

Above Q&A can not solve my problem, how can I do?

Please feel free to contact us in any time. We will try out best to help you as soon as possible.

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